Cancellations, Returns & Exchanges
All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. shirt must be packed in the original shirt box as well and returned).
Please do take care that you pack items securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you use a reliable courier service.
Once your return is received by us, you will be reimbursed Rs 100 towards shipping costs, if self shipped. This is subject to your return having met the requirements of being unused, returned within 30 days .For specific queries, please read the FAQs below.
What is cancellation and What is return?
We wish that you never return or cancel any order, but if you still have to, then the following cases would apply:
We wish that you never return or cancel any order, but if you still have to, then the following cases would apply:
- The order has not been shipped: If the order is not shipped and if you cancel, it would be a Cancelled order. In this scenario, we will refund the entire amount immediately.
- The order has been shipped: If the order is shipped and you cancel, we would call it a returned order. We offer you a 'No Questions Asked' return policy. You can return the products within 30 days of receiving your shipment in its original packaging for a full refund. We hope you understand that we can process refunds only after the product is received in our warehouse in good condition and in the original shipping box.
When and How can I cancel an order?
You can cancel an order at any point of time. If you cancel an order before the product is shipped then the refund process would start immediately. But if you cancel the product once the product is shipped, then the 'Return Policy' applies. If you are a registered user, then to cancel an order, please go to 'My Orders' tab on 'My Account' page and hit cancel button as shown below. If you ordered as a 'Guest' user, call our Customer Delight team for assistance.
You can cancel an order at any point of time. If you cancel an order before the product is shipped then the refund process would start immediately. But if you cancel the product once the product is shipped, then the 'Return Policy' applies. If you are a registered user, then to cancel an order, please go to 'My Orders' tab on 'My Account' page and hit cancel button as shown below. If you ordered as a 'Guest' user, call our Customer Delight team for assistance.
Can I cancel / return a part of the order?
You can cancel/return a part of the order in case you have not applied any offer or discount to the order. If you have applied any discount you are entitled to size exchange, defective product exchange or cancellation of complete order. You cannot cancel a part of the order.
What's the return / exchange policy?
We offer a 30 day 'NO QUESTIONS ASKED' return policy. This means is that you can cancel your order and return your product within 30 days of purchasing it. We will refund what you paid for it in full in case of a return.
How long will the refund take?
In case we’ve not shipped the order, we will process the refund on the same business day and the amount should get credited in your account within a week. In case of returned order, we will process the refund only after receipt of the product in our warehouse in the original condition without any damage in the original product box. Returned products must be unused and unwashed and returned with all original packaging and tags. After receipt of the product subject to the condition state above, we will process the refund and the amount should get credited in your account within a week. However in case of any delay please do call our Customer Delight Team.
How will I get my refund?
For complete order cancellation, the total order amount would be refunded to your card / account. For partial order cancellation, first refund would be done to your card / account and the remaining amount would be refunded in the form of a cheque to your shipping address.
How will I get the refund if I return a COD order?
Your COD refund can either be in form of cheque addressed to the recipient sent to the shipping address or in form of NEFT. If you want a quick refund please provide the following information to email id :
- Account Holder's Name
- Account Number
- Bank Name
- IFSC Code
- Branch Name
Will you withhold some shipping charges when I return the product?
No. When we said, we'll return the money you paid in full, we meant it.
No. When we said, we'll return the money you paid in full, we meant it.
Will I have to pay for shipping the product back to you?
No. Just call our Customer Delight team @ contact number ( 9 am to 6 pm ) and we'll send a courier over to pick it up from you.
How do I return ?
For your convenience we have a free pickup facility for the product to be returned. Please contact our 'Customer Delight' team to know more about this amazing facility.
Where do I return?
175,13th Cross Street, Defence Colony, Ekkattuthangal, Chennai – 600032, Tamil Nadu.
How do I exchange ?
Please contact our ‘ Customer Delight’ team and confirm the correct exchange size, we will arrange a free pickup for you.
Can I change the Bill value while exchange ?
The bill value has to remain same in case of an exchange. If you want a different product, in that case you need to ‘Return’ your product and place a new order. Please go through our return policy or else call our ‘Customer Delight’ for further assistance.
Customer Delight
In case your queries were unanswered contact our team.