Return Policy

Returns:

  1. We accept returns for 30 days from the date of delivery, provided the garment is unused in it’s original condition along with all the hand tags and original packing as received.
  2. Kindly ensure that the packing is done properly to avoid any loss or damage during the return transit.
  3. Gift cards are non-returnable.
  4. Under certain situations, only partial refunds are applicable: any item which is damaged (not due to our company), any item missing, any item which is not in it’s original condition.
  5. Items on sale are not eligible for refunds or returns.
  6. To process returns, kindly contact our team at support@inego.in / +91-78459-14404 between 9 AM-6PM from Monday to Saturday.
  7. Return address:
    175, 13th cross street, Defence colony, Ekkattuthangal, Chennai – 600 032, Tamil Nadu.
    Phone: +91-78459-14404

Refunds (if applicable):

  1. Upon receiving your return order inspection will be done and a notification will be sent to you by email informing the status of the return, whether approved or not.
  2. If your return is approved, the refund will be processed and credited to your source of payment/ bank account within 7-10 days.
  3. If it is a COD order then kindly send the below details to support@inego.in to process refund:
  • Account Holders Name
  • Account number
  • Bank name
  • IFSC code
  • Branch name
    1. If you haven’t received your refund by 10 days after the refund confirmation, kindly contact our Customer support team at support@inego.in/
      Phone: +91-78459-14404

    Exchanges:

      1. The items will be exchanged if they are defective/ damaged/ size doesn’t fit.
      2. Exchange of item is subjected to the availability of size.

    Cancellation:

    1. If the order has not been shipped and you have cancelled the order then refund will be processed and the total amount will be refunded.
    If the order is shipped then we offer ‘No Questions Asked’ return policy. You can return the products within 30 days of receiving your shipment in its original packaging for a full refund. We hope you understand that we can process refunds only after the product is received in our warehouse in good condition and in the original shipping box.